Melbourne Airport Services
Wi-Fi
There is free Wi-Fi at MEL.
Free Wi-Fi is available at Melbourne Airport. To enjoy it, please log in at "Airport Free Wi-Fi".
Lost property
Travelers services, which handles lost items at T2, T3 & T4, is located at ground level of Terminal 2.
Please contact for further details: +61 3 9297 1805.
Regarding lost items in Terminal 1, please call to +61 3 8336 4100
You can retrieve your items in the international desk at the ground floor of Terminal 2 having previously made an appointment. Please call to +61 3 9338 0099.
Prayer room
Yes, there are two 24/7 multi-denominational prayer rooms which are located:
On the ground floor between Terminal 2 and 3
In Terminal 2, after security (opposite Cafe Sol)
Luggage Storage
Smartcarte company provides luggage storage in Melbourne Airport for any kind of item you need to store.
It is located on the ground floor of Terminal 2.
Information Service
Also known as Melbourne Airport Visitor Information Centre, provides tourist and basic information about tours, events and hotspots from Victoria.
You can find it on the ground floor at Terminal 2, nearby International Arrivals.
Opening hours: Daily, 7 am to midnight.
For further information, please call to +61 3 9297 1805 / +61 3 8326 3347
Medical
Not feeling good? Don’t worry, in Terminal 1 next to the pharmacy there is the Melbourne Airport Health Centre which will provide you medical assistance.
Opening hours: From 8 am to 5 pm Monday to Friday. Saturday, Sunday and public holidays is closed.
Contact: +61 3 9338 8975.
Smoking area
There are no smoking areas inside Melbourne Airport Terminals.
Other services
- Information desk
- Toilets
- ATMs
- Luggage wrapping
- Wheel-chair accessible toilets, travellators and lifts
- Wheel-chair renting service
- Baby care room
- Telephones
- Praying rooms
- Currency exchange
- Pharmacy
Lounges
Terminal 1
Qantas Airways The Qantas Club: First level. Open from 05:00 to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Children’s area, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.
Qantas Airways Chairman’s Lounge: Open from first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Conference rooms, Printers, Copiers, Telephones. Please note it is a non-smoking facility.
Qantas Airways Domestic Business Lounge: First level. Open from 05:00 to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.
Terminal 2
Plaza Premium Lounge: First level. Open from 06:00 to 23:00. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV. Please note it is a non-smoking facility.
Qantas Airways International First Lounge: Third level. Open from 05:30 to 18:30. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Spa, Flight monitors, Newspapers, Magazines, TV, Private rooms, Conference rooms, Internet terminals, Telephones, Printers, Copiers. Please note it is a non-smoking facility.
Qantas Airways International Business Lounge: First level. Open from 05:15 to 23:55. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Children’s area, Internet terminals, Telephones, Printers, Copiers. Please note it is a non-smoking facility.
The House, Home of Etihad Airways and Other Leading Airlines: Close to Gate 10. Open from 06:30 to 22:00. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Children’s area, Telephones. Please note it is a non-smoking facility.
Marhaba Lounge: Third level. Open from 05:00 to 01:00. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Spa, Flight monitors, Newspapers, Magazines, TV. Please note it is a non-smoking facility.
The Emirates Lounge: Third level. Opening hours may vary. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals.
Singapore Airlines SilverKris First Class Lounge: Lower level. Open from 3 hours before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals. Please note it is a non-smoking facility.
Singapore Airlines SilverKris Business Class Lounge: Lower level. Open from 3 hours before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals. Please note it is a non-smoking facility.
Air New Zealand International Lounge: Ground level. Open from 3 hours before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals, Children’s area, Printers, Copiers, Telephones. Please note it is a non-smoking facility.
The Centurion Lounge: Services: drinks, food, snacks, Wi-Fi, among others.
Cathay Pacific First and Business Class Lounge: Services: premium food, snacks, drinks, among others.
Terminal 3
Virgin Australia Lounge: Open 1h before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.
Virgin Australia The Club: Open 1h before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV, Conference rooms, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.
Terminal 4
The Rex Lounge: Second level, close to Gate 30. Open from 06:30 to 18:30. Services: Snacks, Alcoholic drinks, TV, Newspapers, Magazines, Telephones. Please note it is a non-smoking lounge.